Improvements and bug fixes
Antonio Brager
When you come to the store, are the products with prices closed?! Or when you ask for the cost of delivery, do they tell you “buy the goods first and then we will tell you how much the delivery will cost”?! So let's fix bugs and improve the interface.
- It is necessary to make the application open without the requirement to register or log in - so that the user can view not only trading pairs, but the entire application interface, including the coins withdrawal section and the withdrawal fee. When opening the application, the main section should be the “Market” section. Registration and authorization must be done in the "Home" section and it is desirable to duplicate it in the "Market" section in the upper right.
- In the "Market" section, instead of the "Trending" block, you need to make a block of icons with various offers - Buy crypto, Referral, Staking, Rewards for beginners, More information. Above the block of icons with offers, you need to make a slide block with promotions. The search line should be made to the left of "Volume 24h" by removing the word "Trading" - then everything will fit and be beautiful.
- In the "Trade" section, when choosing trading pairs, you need to make a choice in the most popular coins - All, BTC, USDT, ETH, KLV. Also, in the “Trade” section, the chart is not loaded for almost all pairs: 1D, 1W, 1M. When entering the exchange amount, a window pops up on the smartphone with numbers, and no matter how many clicks past it, it does not disappear and closes half the screen - you have to exit the application and re-enter.
- In the "Home" section, the block with stocks should be removed, because it will be in the "Market" section - instead, make a block with confirmation of the Exchange reserves, this will cause more user confidence. The "Featured" side should be made in the form of a slide. It is advisable to add news at least once or twice a week - so that the project does not seem dead. Including news about the listing of new trading pairs and planned technical work to be published in advance.
- In the "Holdings" section, under the balance, you need to make the "Deposit" and "Withdraw" buttons, but not so big. It is also necessary to make sure that when withdrawing coins, the user sees on the first screen the withdrawal fee even with a zero balance, the minimum withdrawal amount, the remaining daily withdrawal limit - if the user does not see this, he will go to another Exchange with a 99% probability.
- Trading pairs: it is very strange that there are more trading pairs with KLV than with USDT - this should not be and is not on any Exchange. Almost all coins located on the Exchange are traded in pairs with USDT, because few people will exchange first for KLV and then buy another coin for KLV - with a 99% probability they will go to another Exchange, where they will make an exchange immediately for USDT.
- Add as many coins for trading as possible, even if the withdrawal of these coins is not yet available. Other Exchanges do just that. Because not all users withdraw funds, many trade and store coins on the Exchange - even if the user needs to withdraw funds, he will be able to exchange these coins for USDT, withdraw them to another exchange and buy the necessary coins there and withdraw from there. But at the same time, the user must see all the information in the withdrawal section without registration - that the withdrawal of this coin is temporarily suspended. Everything should be transparent, then there will be more trust.
- After adding a lot of trading pairs and increasing trading volume, consider introducing futures trading, perpetual swaps - at least with minimal leverage.
In general, develop, do not mark time in one place. These bugs need to be fixed and improved by Exchange.
Antonio Brager
Two and a half months have passed and during this time not a single item from the list has been corrected. The mobile application still has errors. Although even the laziest layout designer and programmer could fix all this in a week at most.
Felipe Campos
Antonio Brager:
Sorry for the inconvenience.
Then, thanks a lot of for your feedback, we really appreciate it.
I personally will take each point to discuss with the team and will be back as soon as possible. Is it sounds ok for you?
I encourage you to use our exchange through your cell phone's browser, instead of using our app.
We are committed to improving the mobile-first web version.
Please, let me know if it works well.
Antonio Brager
Felipe Campos: Do you think the mobile web version of the site is more convenient to use than the application?! No, it’s not more convenient! Improve the application. If you look at the design, structure and operation of applications of other exchanges, you will see that there is nothing superfluous in the list above.
Felipe Campos
Antonio Brager: Thank you for your feedback!
I agree a hundred percent with you. We are working hard to improve the exchange for our customers.
About the pointed listed above:
Points 1 to 5 - some were changed in the web version. We received good feedback about the mobile web version. In fact, a mobile app is more convenient. In the next steps we will improve our native application for mobile IOs and Android systems.
Point 6 and 7 - We have plans to increase the number of key pairs and tokens supported on bitcoin.me, it will be done gradually.
We will soon be announcing.
Point 8 - We considered the suggestion and believe it to be an important resource for our exchange. We will be working to offer these markets as soon as possible.
Antonio Brager
Felipe Campos: It's good that you are improving the web version, but this entire list applies to the application. All these points are very important and need to be corrected in the application. I would like to believe that this will not drag on for another few months.